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Public urged to claim energy bills support before June deadline

UK energy customers with a prepayment meter (PPM) have until the end of June to redeem any unclaimed Energy Bill Support Scheme vouchers before they expire. 

Households across the country received £400 of energy bills support from October 2022 until March 2023 through the Scheme. For traditional prepayment meter customers, this support came in the form of vouchers delivered monthly by text, email or post.

The Government advises that if customers have their vouchers already, they must take their ID and vouchers to a Post Office or Paypoint to redeem them before June 30.

​​Those on a traditional prepayment meters who have not received the vouchers, or are unsure of how to redeem them, or need a voucher to be reissued, should contact their energy supplier.

Households who use alternative fuels such as LPG, heating oil or biomass as the main way they heat their homes also have until June 30 to use their vouchers worth up to £200 in energy bills support.

Previous data revealed that in some areas of the country more than 1 in 20 payments were not delivered or claimed during the scheme. The latest government data shows that energy firms still owe £130m to households through unredeemed PPM vouchers. 

A spokesperson for the End Fuel Poverty Coalition commented: 

“We’ve been calling on the government for some time to rectify this situation and ensure that every household receives the support that they are owed. 

“We are delighted that they are listening, and we urge every customer to double-check that they received and redeemed their full £400 in vouchers during the scheme.” 

Matthew Cole, head of Fuel Bank Foundation, the national charity that provides emergency fuel vouchers to prepayment meter customers, said: “We’re really concerned that hundreds of thousands of people with traditional prepayment meters are going to miss out on this vital financial support.

“As part of our own campaigning on this issue, we found that other reasons why vouchers haven’t been redeemed included not receiving them, due to incorrect details or the person having moved house and their records haven’t been updated, or they lost or deleted the voucher.

“However, whatever the reason, we want to reassure people that if they haven’t claimed their voucher, there is still time to do so.”